OnDemand Services
At iSOA Group, we understand the challenges of mastering IBM Software, cloud services, and solutions in your unique environment. Our OnDemand Services offer you the expertise of our trusted advisors, specializing in API Management, DevSecOps, API Governance, API Gateway, and APIs for AI, available whenever you need it.
Why Choose OnDemand Services?
- Stay Current: Keep up with new software and firmware release levels and features.
- Retain Expertise: Ensure your staff is trained and ready for the next I/T project.
- Maximize Capabilities: Leverage all the features of IBM Solutions for your company.
- Implement Best Practices: Use the best practices for deployment, management, and customization.
- Expand and Innovate: Invest in supporting APIs, Mobile, and IoT Integration.
Key Features
- Expert Access: Consult with experts without scheduled appointments or detailed scopes of work.
- Technical Support: Get quick and simple answers to highly technical questions regarding DataPower Gateway, API Connect, APP Connect and NoName API Security.
- Post-Deployment Guidance: Receive ongoing support to ensure your solutions continue to meet evolving business and technology needs.
Service Offerings
- Unscheduled Technical Advice: Informal, technical “how-to” advice and collaboration with our expert consultants, provided in a non-time-critical context.
- Email Support: Write to us with your “how to” questions or situations, and our experts will reply via email or phone within 8 business hours.
- Scheduled Teleconferences: Periodic scheduled teleconferences with our experts, allowing you to queue up questions and engage in mini architecture/technical discussions.
- Personalized Expertise: Our consultants reference material provided by you, describing your infrastructure, development process, deployment process, deployed solutions, and project architectures and plans.
Contract Terms
- Flexible Contracts: Time and Material contracts with a 4 hour per month minimum charge, structured to fit within most software maintenance budgets.
- Duration Options: Contracts are available in increments of 6 months, with the ability to cancel without penalty with one month notice during the delivery term.
- Tailored Solutions: Minimum hour contracts can be structured to meet individual needs.
Note: This offering is not a substitute for separately purchased IBM Systems Middleware product defect support (S&S, Passport Support) as provided by IBM. For urgent time-critical needs or suspected defects, please continue to use your standard IBM product support channel.
Access to experienced industry professionals when you need it.
Get the Expertise You Need, When You Need It
With iSOA Group’s OnDemand Services, you have flexible access to our trusted advisors, ensuring your team stays current and equipped to handle the latest in API Management, DevSecOps, and more. Reach out today to explore how we can provide timely support and guidance tailored to your business.